Table Of Contents
What's Going On?
Communication: What Hurts & What Works
Sue-maree McEnearney
What Hurts
- Cope Strategies
- Power Plays
- Compliance Capers
- Displacing Rights & Responsibilities
- Survival Instinct
- Sources of Power
- Comparison & Hierarchy
- The Competition
- Round 1: Sizing Up The Competition
- Round 2: The Power Play
- Round 3: Responding to Power Plays
- Round 4: Fallout
- Escapes
- Behaviours of Competition: What We Do
- Language of Competition: What We Say
- Competition Culture
What Works
- Cooperation Culture
- Principles of Cooperation
- Power & Trust in the Cooperation Culture
- Attitudes of Cooperation
- Process of Cooperation
- Framework for the Process of Cooperation
- Behaviours of Cooperation: What We Do
- Language of Cooperation: What We Say
- Source Data
- Gateways to Understanding
- Barriers to Understanding
- Changing Barriers to Gateways
- Respect & Acknowledge Differences
- Being Cooperative When Others Want To Compete
- Agree To Agree
- Choice
- Imagine
- Resources
- Contact Details