Don't Get Mad, Get Puzzled

If you ever get angry or intimidated when people are domineering or obnoxious, here's a few thoughts that might help you out. Of course, the objective is not to inflame the situation... it's to... add a little perspective to the situation. These 3 simple strategies work best if, instead of being upset, you're puzzled, confused, or curious as to what's going on, and why this person would be talking to you like this. After all, cool people handle even difficult situations with cool, calm confidence, don't they? Oh, that it was so!

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Do you do this?